All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.
Posted Feb 13, 2026 - 03:01 UTC
Update
Services have been restored, and we are working to validate the health of your systems. While data ingestion has resumed, there is a temporary backlog of data still being processed. As systems catch up, you may see a surge in delayed alerts. This is expected behavior and does not indicate new or ongoing threats.
Posted Feb 13, 2026 - 01:06 UTC
Monitoring
A fix has been applied and we are closely monitoring system performance to ensure stability. We will continue to observe for any further issues and will keep you updated on progress.
Posted Feb 13, 2026 - 00:36 UTC
Investigating
We are aware of delays in data ingestion impacting some customers. You may experience a delay in the appearance of new data within your console, including security event data, asset inventories, or alerts. Our engineering team is investigating and working to restore normal data flow.
Posted Feb 12, 2026 - 22:30 UTC
This incident affected: AI SIEM (Data) (Germany (EU1)), Singularity Threat Services (Germany (EU1)), and Endpoint Security (Germany (EU1)).